Welcome to Voipfone.
In the drop down menu below you will find shortcuts to all our Internet Telephone services, features and prices.
Simply enter the number you want to check in the
search field below. You can view detailed
information such as cost, destination and location for any
number worldwide.
Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
We understand that it can feel like a big step trusting us with your telephone service. We know that new customers are rightly concerned about reliability, call quality, help and support and any number of other things – mostly because VoIP is so new.
However, we’ve been at this for a few years now and have thousands of very happy customers – so we’ve published a few of the emails and forum posts we get every day from people just like you who have taken the step and never looked back.
There has been many threads here asking for telecoms advice. Having a voipfone solution, in my view, has beaten all hands down. Naturally this would be the road we would go down once we were ready to upgrade the system installed in our design studio.
The technology is all new to me even though it has been around for many years.
I chose to use Voipfone - a member on this forum. Not only did they explain in detail on how it works over the phone, they analysed our current system and advised the best way to modify our current broadband subscription to enable us to get the best out of the voipfone system.
That was lengthy enough, still no obligation at this point to go with them.
Account set up and the new lines installed with a new broadband setup. Great I thought. SIP phones arrived that were not within their supported range.
Vince and Colin (mainly Vince) provided outstanding technical support and talked us through the setup process. He did not give up until it was working perfectly. Definitely went beyond the call of duty to help.
The system is working perfectly. The lines are great. Very happy with the results.
Anyone who is looking for a Voipfone system then I cannot recommend these guys enough !!! Bookmark these people : http://www.voipfone.co.uk/
We were unsure of the services and products we needed now and as we grow, but the support via chat gave us all the information in a very straightforward manner. We also had a teething problem when we were getting started (Voipfone: customer was using incorrect cable) but the guys in support guided us through our problem patiently. That service and good prices mean we would recommend Voipfone to anyone.
I am a fan of Voipfone. Have used it for around 18 months now and couldn't have got my businesses off the ground without it in all honesty. I was concerned originally as my broadband is weak that there would be poor call quality through sharing voice and data over one broadband however this has been fine.
I have the CLI set so we can see what number is being called rather than what number is being called from and this enables us to have five numbers directed to our handset and we can answer the phone with the right company greeting. We have also provided a call answering service on behalf of customers as the service is so easy to set up.
Thanks Voipfone, your support and service is excellent.
Just a quick note to say thanks - problem now solved with new router. I wanted to feed back to you that Sean who I spoke to yesterday was very nice and gave good customer service - couldn't do enough to talk me through options and help me choose an appropriate router.
I've researched the market fully (inc attending VoIP conferences and exhibitions) before selecting Voipfone as our preferred supplier for our 100+ serviced offices members.
Anybody can easily set-up as a voip service provider these days - you just stick some graphics on a hosted package and off you go. I know one company who actually run their business from a lock-up garage!
You reach a certain point in life and business where you realise (finally) that the cheapest is not always the best in the long run.
It's clear from my communications with Voipfone; and this forum, that these guys really know what they are doing. They are taking their time to add all the bells and whistles - but they have created a stable and solid platform.
Crucially, they break-out into the PSTN world in London, Docklands. This gives excellent call quality (esp. if you have a dedicated SDSL line for voip like us). Other providers can be cheaper - but they route your call via the public internet until the last possible moment.
Anybody running a professional, successful company requires a reliable phone company. Cutting corners to save a few bob here and there is simply bad management.
I've been using them for a long time; plus I've been using incarnations of VoIP since 1996! I've trialled 9 different voip suppliers over the years; and I currently have 5 different suppliers registered with my personal SNOM phone. Voipfone are the best as they are contactable; respond, and are working hard to put the right systems in place.
We have 100+ SNOM phones in our serviced offices; and we recommend Voipfone as our preferred supplier. Our clients can use any voip supplier they wish (inc Skype); and quite a few don't use Voipfone. I can tell you they often have terrible problems with these suppliers - and they get no meaningful support from them.
15. From http://www.plebble.com/listing219810/voipfone/
Comment
When Skype told me they had to take back my number I was gutted. I have given that number to all my contacts and it is on my business cards and stationary. Then someone told me about Voipfone who were able to license my number and port it from Skype. I thought it might be a hassle but in fact it was a breeze, made easier by their helpful staff. The design isn't as good as Skype's but the software works well and it works with my existing Skype phone. Great service.
From: Chester Duncalf-Massey [mailto:chester@**********.ltd.uk] Sent: 29 November 2007 14:34 To: 'Michelle Rose' Subject: RE: porting
Thanks Michelle, I don’t want a refund or any credit adding to account. I am just happy that I am now dealing with a professional company. Please send my tenner to your xmas company piss up fund!
I must congratulate you guys an excellence of service. It is fair to say that this level of competence is rare to find in business today.
Have a couple of beers on me!
Chester (now off skiing for 6 weeks)
From: Henry Hopking [mailto:henry@************.com] Sent: 23 November 2007 18:11 To: 'Michelle Rose' Subject: RE: Voipfone
Thanks Michelle,
I'm currently singing your praises all over the Facebook and Skype Forums. We are all astounded by your superb customer service. Thank you. Thank you. Can you forward a contact email for one of your companies senior management? I would like to let them know how thrilled I am and how helpful you and others have been. I look forward to exploring the features of the software this weekend.
Thank you for putting a smile on my face late on a Friday afternoon. Have a great weekend.
Henry
18 From http://digital-lifestyles.info/2007/12/17/voipfone-save-yourself-from-skypein/
VoIPFone: Miles Better Than Skype
After careful consideration, we decided to go with VoIPFone.
VoIPFone decided to wave their usual £10 charge for transferring numbers to their service.
We’re so pleased that we did. Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
As with Skype, there’s a software client also available, so you can still receive calls while you’re travelling and don’t want to carry their hardware adaptor.
The handsets that we’ve been using (Snom 300) also bring a strong feeling of quality.
The Virtual PBX feature is fantastic. For just 99p per extension per month, each member of your company can have their own line, with calls easily transferred between them, even if they’re located in a different location.
Voice mails can be picked up from your handset and also arrive via email, ensuring that you don’t miss them.
The number of facilities that are available on VoIPFone are extensive, so we suggest you look over their site to get the full low down.
So Glad That We Moved To VoIPFone
To date our experience has been nothing but joyful.
Not only do we end up with a better service, but the call charges for calling normal PSTN phone numbers are on the whole, actually cheaper than Skype.
As Skype users know, support isn’t something that Skype offers except through online forums - which is fine for some, but frustrating for many. In stark contrast VoIPFone’s support is at the end of the telephone (as well as online) and we’ve found it helpful, knowledgeable and efficient.
Even if you weren’t affected by Skype taking your phone number away, we’d go as far as suggesting that you might find VoIPFone a better service anyway.
I am a Voipfone client for two weeks now and I already did manage to save a lot of money comparing to BT (extra phone lines / numbers / calls / other services) and I'm really pleased how it works. There are so many extras and options that it can really make a difference for small businesses, you can easily make an impression of much bigger company. www.cjcouriers.co.uk - rent Van & Driver on hour basis
Hi,
Just like to say thanks for a fast efficient service when porting my number. I have been with you for a week now and every thing's good ........
Thanks again
