Welcome to Voipfone.
In the drop down menu below you will find shortcuts to all our Internet Telephone services, features and prices.
Simply enter the number you want to check in the
search field below. You can view detailed
information such as cost, destination and location for any
number worldwide.
Welcome to the Voipfone User Forum. From here you can find news stories and developments in Voipfone and in the VoIP industry generally.
We will also be using this space to inform you of any planned maintenance or changes to the service that you need to be aware of. Please feel free to leave your comments and suggestions
Skype seriously annoyed a lot of people when they gave less than a month to have their London SkypeIn phone numbers - many their main business number - changed by 20 December.
Being with VoIPFone is a total contrast to the service that we had from Skype. The calls are crystal clear and are a joy to talk on.
We take your Safety seriously. All Voipfone customers can call emergency services immediately on sign-up.
Not every VoIP provider gives you access to emergency services it's safer to use one that does.
The UK’s first DIY, IVR system for your Virtual PBX ‘Press 1 for Sales, 2 for accounts’ etc.
Direct your customers to exactly the person or extensions they need using our Virtual Switchboard - automatically.
Bob Emmerson of Von Magazine has been putting our Virtual PBX to the test and has called it a "A Virtual PBX that Does Virtually Everything" and guess what he's right
Bob goes on to say Forget Skype and Vonage, even though the VoIP calls are free, and think PBX extensions – virtual extensions.
the result is an impressive portfolio.
The capital has become even more attractive to global businesses thanks to low-cost internet telephony
Pete Warren and Michael Streeter of the Guardian go on to say It already ranks as one of the most desirable cities on the planet to do business. But London, it seems, is set to get even bigger. In recent months.
Voipfone Call Me Back™ is a clever way of getting your customers to call you, perhaps as a way of driving sales from your web site or as part of a your customer support service.
The calls are free to your customers and very low cost to you. The button is free of charge, just help yourself to the code. You only pay for the calls that are made when the button is used.
Now, to make it even easier to use Voipfone, we have introduced a range of Plug & Go Hardware Products that are guaranteed to work with the Voipfone network 'straight out of the box'.
All our telephones and adapters are pre-configured with our optimum settings and your user details. And, unlike some service providers who lock their hardware, you can change them if you wish.
We have just introduced Call Conferencing to our
widening range of self service VoIP products
Invited conference members call in for free from the Voipfone network or from any telephone
in the world at standard 0870 prices. There’s no booking fee, no
service charge, no limits, and no nonsense.
Voipfone is a founder member of ITSPA which exists
to encourage the development of a vigorous and competitive industry
in providing voice telephony services using IP and other internet
technologies.
ITSPA sets and monitors basic customer related standards for
its members in order to ensure that customers can be confident
that they will be provided with high standards of service and
customer care.
The ITSPA Code of Practice is designed to help customers by ensuring
that they receive suitable information in advance of agreeing
to buy internet telephony services so that they can have confidence
in the way that an ITSPA member will do business with them.
ITSPA members are required to comply with current legislative and regulatory requirements supplemented by the ITSPA Code of Practice, which provides guidance and information to members and their customers.
To give customers even more confidence, in the unlikely event that a complaint cannot be settled locally, the ITSPA Code of Practice contains an easily accessible dispute resolution scheme for the purpose of bringing such complaint to a satisfactory conclusion.
Voipfone Package Builder Puts VoIP Customers
in Full Control of their Telephone Service and Saves Customers
Money.
Voipfone (http://www.voipfone.co.uk), the expanding London-based
Internet Telephone provider of Voice over Internet (VoIP)
services, today announces the launch of its Package Builder ™ facility
which allows customers to select the precise bundle of features
they desire for their telephony usage.
Aimed at home and business users, Voipfone’s Package
Builder™ gives the customer full control of what they
want to include in their service bundle. Until now, VoIP
customers have been encouraged to buy a bundle of services
compiled in advance by their telephone provider, regardless
of whether it suits their individual needs.
With the release of Package Builder ™ , all Voipfone’s
existing customers will automatically be transferred from
their current package and, as a result, they will save between
10% and 40% of their monthly charges. Meanwhile, new customers
will no longer pay a setup fee, meaning they save between £9.99
and £59.99 and will benefit immediately from the new
lower prices and increased functionality. Full tariff and
product details can be found at http://www.voipfone.co.uk.
As an added advantage, calls to the international destinations
included in each of the call options now work out at less
that 1p/min, regardless of the time of day or destination,
which gives a saving of at least 28% and as much as 52% on
Voipfone’s already low International call prices. Countries
i ncluded in the deal are Western Europe, North and South
America, Australia, China, Hong Kong, Singapore, and Taiwan,
Poland and Czech Republic.
And of course, all options allow calling to every ordinary
telephone in the world, at Voipfone’s very low prices.
Customers also benefit from making considerably cheaper calls
from their ordinary mobile phone using the new Free Access
Mobile Call Back service.
With Package Builder™, Voipfone customers have a
comprehensive range of free features and services, including:
voicemail and voicemail email alert, incoming telephone number,
caller ID, call transfer, call hold, call divert, 1471, 123,
call waiting, software telephone, unlimited internet calls,
3-way calls, unlimited video calls, Voipfone setup wizard,
multiple lines, and technical support .
Colin Duffy, CEO of iNet Telecoms Ltd (Voipfone), comments: “The needs
of VoIP customers vary widely because their lives and businesses are all different.
But, previously, there hasn’t been a package on the market to suit everyone.
Many providers try to lock customers into calling plans that have features
they don’t need. Sometimes, these involve expensive ‘optional extras’;
other times, customers are trapped into paying for more than they can use.
Often they have to sign up for inflexible contracts with hidden cancellation
costs. In effect, they’re getting what the provider wants to sell them – not what
they want to buy.”
He adds: “Our Package Builder™ turns this situation
on its head by letting customers compile the bundle of services
that suits them, not us. They only pay for what they need
to use and we give them an unprecedented range of choice.
This level of personal tailoring hasn’t been seen on
the VoIP market before.”
Voipfone offers more features than its competitors, and all elements of Voipfone’s
Package Builder™ are competitively priced, so the customer obtains the
best possible deal. Customers can add and remove features at any time, without
penalty, as their business evolves and changes.
-ends-
Notes to editors
Voipfone is an internet telephone service provided by Inet
Telecoms Ltd, a London-based company which was formed to
develop the latest voice over internet technologies. It aims
to challenge the traditional telecoms companies’ grip
on the market by offering low cost, high quality services
that have more advanced features than the old public switched
telephone network (PSTN).
VoIP (Voice over Internet Protocol) is a way of making
telephone calls over the internet without needing to use
the traditional telephone networks. Calls to other users
of this technology are free, no matter where the caller and
called party are in the world.
