Call Queuing is a sophisticated queuing system that allows you to accept more calls into your telephone system than you have extensions or employees capable of answering them. It allows you to deal efficiently with calling peaks without losing valued customer's calls and projects a professional image of your business.
With Call Queuing, instead of getting an engaged tone your customers are answered automatically and held in a queue. While they are waiting for a representative they receive personal messages about how many calls are in front of them followed by music while they are waiting. As with all our services, Call Queuing is simple to use and set up, web based and self service. You never lose a customer because you couldn't answer the phone.
Deal efficiently with call peaks
Never miss a call because you were busy
Present a professional image
Call queuing is included in our Voipfone 500, 1000 and Unlimited plans. It's also available on Voipfone Flex for only £2 per month
New technology can seem confusing at first, but don't worry, we are here to help!
You can have up to 800 extensions on each account and each extension can be rung internally.
The group feature allows you to combine some of your extensions so that they ring together when called.