Call Queuing is a sophisticated queuing system that allows you to accept more calls into your telephone system than you have extensions or employees capable of answering them. It allows you to deal efficiently with calling peaks without losing valued customer's calls and projects a professional image of your business.
With Call Queuing, instead of getting an engaged tone your customers are answered automatically and held in a queue. While they are waiting for a representative they receive personal messages about how many calls are in front of them followed by music while they are waiting. As with all our services, Call Queuing is simple to use and set up, web based and self service. You never lose a customer because you couldn't answer the phone.
Deal efficiently with call peaks
Never miss a call because you were busy
Present a professional image
It costs just £2 per month and, like all our services, can be added or cancelled at any time without penalty and is operational immediately.
It's very simple to set up. Just click on the "Purchase Call Queuing" button and follow the payment instructions.
Now go to the Inbound Numbers page and select the "Queue Master Group" option from the drop down menu. That's it, done!
New technology can seem confusing at first, but don't worry, we are here to help!
You can have up to 800 extensions on each account and each extension can be rung internally.
The group feature allows you to combine some of your extensions so that they ring together when called.