The group feature allows you to combine some of your extensions so that they ring together when called. This is useful if your business is organised into departments with more than one person in each department or if some of your people wish to work from home as well as the office (no need to set diverts or call different numbers).
Flexible call routing with Group Diverts
Ring multiple extensions
Combine with a Queue or IVR
Call groups are included in all of our monthly plans. They're also available on Voipfone Flex for only £1 per month
Go to "Services", "Virtual PBX" and click on "Call Groups". You will see all your extensions laid out vertically and your available groups horizontally. The groups you have not yet bought yet are greyed out.
Tick the extensions you wish to be grouped together (ie those that you wish to ring simultaneously when called). Save.
Now click on "Inbound Numbers". In the drop down menu next to the telephone number that you wish to direct to the group of extensions you have just made choose Group 1 (or whatever number group you have used). Save.
Now whenever that number is called those extensions in your new group will ring, wherever they are.
You can direct your customers to exactly the right person, extension or group of extensions.
Call queuing is a sophisticated queuing system that allows you to queue multiple calls.