Voipfone Voipfone

Voipfone Code of Practice

Our Code of Practice is embedded in our service, practices and operations. Consequently our web site contains all the information you need to know about our business and will be updated regularly to reflect regulation and best practice.

Our Promise

  1. We will always comply with, and exceed, the requirements of UK regulation and the Ofcom Code of Practice.
  2. We are founder members of Comms Council UK and we will always comply with the Comms Council UK Code of Conduct and also their Codes of Best Practice.

Who We Are

How to Contact Us

Our Terms & Conditions

Our Usage Policy

Our Prices & Billing Policies

Our Complaints Procedures & Dispute Resolution

Our Returns Policy

Emergency Services

Customer Services, Help & Support

Network Resilience & Security

Compliance with Comms Council UK Code of Conduct

Got a question?

New technology can seem confusing at first, but don't worry, we are here to help!

Your call, email or chat will be handled by one of our real live
customer services representatives - no AI, no bots!

Got a Question?

You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 0345 868 5555 and we will be happy to answer any questions you have.

Configure Services

Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.


You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.