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PBX call groups support

Location: ServicesVirtual PBX Call Groups

PBX call groups allow you to easily configure multiple PBX extensions to ring simultaneously when someone dials your number, removing the need for multiple numbers or diverts - perfect for remote work, support desks and more!

Firstly, you'll need one or more call groups and one or more PBX extensions.

To configure your call group, head over to the Call Groups page on the control panel (ServicesVirtual PBXCall Groups).

You will see all your extensions laid out vertically and your available groups horizontally. Tick the corresponding box to add the extension to the group. As you purchase more groups more will be avaialble to select.

Call groups location on the Voipfone control panel

Tick the extensions you wish to be grouped together (ie those that you wish to ring simultaneously when called) and hit Save.

Adding extensions to call groups

You can use the Groups tab to modify the group name.

Updating call group names

Now head to Manage Inbound Numbers in the control panel. (ServicesInbound NumbersManage Inbound Numbers).

In the drop down menu next to the telephone number that you wish to direct to the group of extensions you have just made choose Group 1 (or whatever group name you have used). Hit Save.

Routing inbound numbers to call groups

Now whenever that number is called those extensions in your new group will ring, wherever they are.

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Configure Services

Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.


You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.