If you can't find the answer you need from the sections below, you can call us, Monday to Friday, 9am to 5pm. If you need to talk to us about your account, please have your account number ready - it's the 8 digit number starting with 3 - and the last three digits of your password.
Email us, anytime - please email from the address you registered with so that we can get all your details on screen and help you more efficiently.
Unless we are very busy or your question is a particularly tough one, we will usually get back to you within the hour.
Telephone Numbers Support
Technical Support and information about Voipfone telephone numbers and associated services.
International Numbers Support
Technical Support and information about Voipfone International Numbers and Services.
Call Forwarding & Divert Support
Technical Support for our call divert services for example when you're away from the office or busy.
Fax Service Support
Technical Support for all of our fax services including, fax to email, and our web to fax services.
Call Recording Support
Here you will find Technical Support and help about our call recording features and services.
Landline Service Support
Technical Support for our Landline Services including CPS (Carrier Pre-Select) and Line Rental.
Call Me Back Web Button Support
Here you will find useful informtiaon about our Call Me Back Web Button Product.
Call Conferencing Support
Useful information and technical support for the Voipfone Call Conferencing service.
Using Snom Telephones
Here you will find detailed instructions on how to use and configure your Snom telephone.
Web Calls Support
Technical Support and configuration information for the Voipfone Web Calls product.
Emergency Services Support
All Voipfone customers can call emergency services immediately on sign-up. We take your safety seriously.
Free GeoDivert® App Support
Here you will find useful information and technical support for our Mobile GeoDivert app.
New technology can seem confusing at first, but don't worry, we are here to help!
Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.