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Voipfone

Billing & Payments Support

With Voipfone we have simplified the payments process, and even though you can purchase and cancel services as and when you choose, all payments are consolidated so you get a single monthly bill.

You can also top up your account with £5, £10, £20, £50, £75 £100, £250 or £500 payments as and when you need to and it will be automatically topped up again when it gets low.

How Do I Pay for Services?

You can make payments for calling credit and monthly services by credit card, debit card or bank transfer.

What Cards Do You Accept?

We accept Visa, Visa Electron, MasterCard, Delta, Solo, Switch/Maestro and American Express.

How to Check My Calling Credit

You can check your calling credit by dialling 154 from your phone or by logging into your Control Panel.

How to Pay by Bank Transfer

You can pay by bank transfer to:

COMPANY - iNet Telecoms Ltd

BANK - National Westminster Bank

IBAN - GB52NWBK60101587554194

SWIFT/BIC - NWBKGB2L

SORT CODE - 60-10-15

ACCOUNT NUMBER - 87554194

The payment reference is your Voipfone Account Number - that's the eight digit number starting 30 such as: 30xxxxxx. (This is shown in the top left hand corner when you're logged in to 'Your Account')

You should allow 3-5 days for your payment to clear.

You can also pay cash into any Natwest bank branch and it will immediately be credited to us.

Once the payment has been carried out, please send an email to administration@voipfone.co.uk from your registered email address on your account to confirm that the payment has been made. The bank account has to be checked manually as it is not part of the automated card payment system and we need to know to do so.

Because of the administration of reconciling the bank and manually allocating funds we ask that you pay for a minimum of 12 months services at a time by bank transfer.

My Card Keeps Being Declined Why

This could be for several reasons. The most common reason is that our security checking systems have detected that the information you have provided does not match other information that you have previously given us.

Please go to 'Your Account' and in the 'Edit Details' section check that your information is up to date and correct; particularly your telephone number.

There are also some unusual technical reasons why this may be happening and in order for us to process your payment we may need to further confirm your identity. Please email us and we will help you through the process.

How Are Call Charges Calculated?

There are two ways we calculate bills.

If you've bought an inclusive minute package, we charge by the minute with part minutes counting as whole minutes.

So if you start with a 500 minute package and make a call lasting 9.2 minutes this would be counted as 10 minutes. Ten minutes would then be deducted from your total minutes leaving 490 minutes.

Please note that inclusive minutes packages are billed monthly and unused minutes are not rolled over.

If you use ordinary calling credit things are different.

We bill by the second and round the call cost up to the next penny. Your calling credit is then reduced by that number. There is a minimum charge of 1p per call.

Got a Question?

New technology can seem confusing at first, but don't worry, we are here to help!

Contact Customer Services

Got a Question?

You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 020 7043 5555 and we will be happy to answer any questions you have.

Configure Services

Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.

Signup

You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.