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Voipfone Softphone Configuration Guide

Our Softphone iPhone App ( more info here) is simple to set up and use - just follow our how to configuration guide and you will be ready to go in a couple of minutes.

First, go to the App Store and download the Voipfone Softphone app.

When you first launch the app, you will be asked to login using either your Voipfone account number and password or a QR code.


Please note: Your Voipfone Softphone must be on its own extension number.

Your QR code is located in your control panel (Services, Mobile Services, Manage Softphone). Simply click on add to view your QR code.

Next, the app will ask you to read and accept the terms and conditions.

Terms & Conditions

The inital setup is now complete. You will be able to access and customise other features such as ringtones by tapping on settings and then preferences.


When you're ready to make a call, you can tap on the keypad and input a number or select a contact from your contacts.


When making calls from the Softphone app, the outgoing telephone number will be your Voipfone telephone number.


If you're still stuck and unsure how to use the Voipfone Softphone App, please call Customer Services on 020 7043 5555 and one of our representatives will be happy to show you how to set it up.

Got a Question?

New technology can seem confusing at first, but don't worry, we are here to help!

Contact Customer Services

Got a Question?

You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 020 7043 5555 and we will be happy to answer any questions you have.

Configure Services

Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.


You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.