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How to Setup Call Forwarding & Divert

You choose a number and it is held in our network. We then send all calls to that number to the number you have supplied - usually your mobile or landline. There is no delay; your caller doesn't know that your call is being diverted.

You can change the divert number anytime and as often as you like without cost. If you turn the divert off, your calls will go to Voicemail. Your voicemail is converted to a sound file and sent to your email or you can listen to it online (all free).

This Is What You Do

It's all online, there's no contract, and your number starts working instantly.

  1. Sign up for an account (it's free)
  2. Choose your number
  3. Put some money on your account - it's a pay-go, no contract service
  4. Set the number you wish to divert to using the Manage Inbound Numbers page in the control panel (ServicesInbound NumbersManage Inbound Numbers). You can divert to any number, anywhere.
    1. Inbound number routing
  5. Try ringing the new number - not from the phone you have set the divert to go to

That's it, now anybody calling your new number will now ring your mobile (or whatever number you set).

To Use Line & Number Presentation

This is a feature of our virtual PBX, which allows you to display the called number instead of the calling number on you phone. This is useful if you have several companies - you can have a different number for each but still know how to answer your single phone - or just if you use the phone that your calls are being diverted to for social reasons as well as for business.

To Set This Up

  1. Go to the Package Builder and buy an extension number for each of your new Voipfone numbers that you wish to display on your phone. They cost £1.50 per month
  2. Now go to Services, Virtual PBX, Manage Inbound Numbers and use the Line Presentation drop-down for the numbers you wish see called and save the changes
    1. Line presentation

Got a question?

New technology can seem confusing at first, but don't worry, we are here to help!

Your call, email or chat will be handled by one of our real live
customer services representatives - no AI, no bots!

Got a Question?

You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 0345 868 5555 and we will be happy to answer any questions you have.

Configure Services

Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.


You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.