If you can't find the answer you need from the sections below, you can call us, Monday to Friday, 9am to 5pm. If you need to talk to us about your account, please have your account number ready - it's the 8 digit number starting with 3 - and your memorable word.
Email us, anytime - please email from the address you registered with so that we can get all your details on screen and help you more efficiently.
Unless we are very busy or your question is a particularly tough one, we will usually get back to you within the hour.
Nothing Works Whats Wrong
Technical Support and useful information for when your struggling to get anything to work.
My Phone Say NR & No Dial Tone
Here you will find information for when you can get your phone to register or have no dial tone.
Can't Log Into My Account
Here you will find technical support and help if you are having trouble logging in to your account.
Poor Sound Quality
Technical Support and useful information for when you are experiencing poor sound quality.
Problems Calling Some Numbers
Technical Support and information for when you are having trouble calling some telephone numbers.
Light Flashing or Funny Dial Tone
Here you will find Technical Support and useful information about our voicemail MWI service.
Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.