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What Is a 0800 Number?

0800 numbers are powerful marketing tools as more than 90% of consumers know that they can call them for free. (Source: Henley Centre research).

They have two main uses:

They are especially valuable when marketing to new customers because customers can phone your business free of charge from anywhere in the UK. They are also a proven way of increasing business and developing customer loyalty.

Some Benefits of 0800 Numbers

They remove the price barrier for a customer calling youThey 'nationalise' your companyThey give you an advantage over your competitors (if you have one and they don't, you have an edge). They increase your advertising response and attract new customersThey convey a professional imageThey are portable and are yours for life - they don't change if BT changes its number schemeThey also provide useful information about your ad campaigns and promotions. By using separate 0800 numbers on each of your advertisements or by having a different number in each of the media you advertise in, you can monitor their effectiveness simply by looking at your free call statistics on-line, in real time, at any time. So, you can save money by choosing the adverts and media that produce the most effective results.

With Voipfone, 0800 numbers works instantly, there is no ordering or waiting. There are no contracts and no set-up charges. You can cancel them at any time - just use them when you need them.

Purchase an 0800 Number

Purchase an 0800 Number

0800 'Freephone' numbers are used for marketing or for sales lines where the strategy is to attract customers to call you. Most people know that 0800 numbers are free to call so they are an excellent marketing tool.

0800 numbers are often used for short term marketing campaigns - different numbers can be used on each type of advert you run allowing you to track the relative success of different campaigns using our free call data statistics.

0800 numbers are free for your customers to call but attract a 3p per minute charge to your Voipfone account.

All our numbers have full call-by-call data - received, missed and made - which can be downloaded and analysed in a spreadsheet, plus voicemail and divert functions.

Buy Now

How Does It Work?

You go to our package builder and choose the 0800 number, buy your number and you're ready to use it straight away.

Please note that you must have credit on your account to receive calls. (We highly recommend that you accept the option to automatically top-up your account when asked so that you don't run out of credit during a call).

The 0800 number can be used on its own just like an ordinary number, as your main number or divert it to any other number anywhere.

Diverting 0800 Numbers

Your 0800 number can be directed to any other number. This means that you do not even need a broadband VoIP installation at all - you can simply divert the incoming calls to your existing BT telephone number. You do this on line in Your Account. It's instant and can be changed at any time.

The diverted leg of the call will be charged at our normal rates which can be found by using the call cost calculator on the left. Typically this will be about 1p per minute to landlines in most of the Western World.

Monitoring & Reporting

Calls to the 0800 number are recorder in Your Account with information on time, duration and incoming number. They can be downloaded to CSV file and analysed in any way you like using your spreadsheet software such as Excel. There is no charge for this service.

Features & Functionality

The numbers have the same features as ordinary number which means they can be diverted to Voicemail, put on hold with music, transferred to any number, used with the Virtual PBX and Call queuing services etc. The full list of services (most free) can be found under 'Services'.

How Much Do They Cost?

The numbers cost £5 per month (ex VAT). Calls to the number will be charged to your account at 3p per minute (ex VAT).

Got a question?

New technology can seem confusing at first, but don't worry, we are here to help!

Your call, email or chat will be handled by one of our real live
customer services representatives - no AI, no bots!

Got a Question?

You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 0345 868 5555 and we will be happy to answer any questions you have.

Configure Services

Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.


You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.