Voipfone

About Voipfone

Voipfone is an Internet Telephone Service provided by Inet Telecoms Ltd. Inet was founded in 2004 to develop telephony services using Voice over Internet Protocol (VoIP) and is now a leading provider in the UK offering a wide range of products and services to both business and residential customers.

We run a business class network and promote open connectivity, unlocked hardware and no-contract services. Consequently, we peer with any professionally run VoIP network, sell plug-and-play (but user configurable) equipment and provide no-commitment, no risk, pay as you go services.

All Voipfone Directors, contractors and employees rely completely on the services we sell to the public to run and manage our own business so we experience what you do. And, unlike most other providers, we engineer our own products so that we can add new features and services quickly and constantly improve our existing ones.

In this guide you will find details of how to set up and use all our products and services but if you require more information, please don't hesitate to call us during normal business hours or send us an email to support@voipfone.co.uk and we will be more than happy to answer any questions you might have.

Voipfone is a founder member of ITSPA and adheres strictly to its codes of practice and standards.

Inet Telecoms Ltd (Voipfone)
Sovereign House
227 Marsh Wall
London
E14 9SD
United Kingdom

Registered number: 05168033

Web: www.voipfone.co.uk

Email: support@voipfone.co.uk

Telephone: +44 (0)20 7043 5555

Fax: +44 (0)20 7043 5556

Voipfone is a founder member of ITSPA

Important Information

Emergency Services

This service allows calls to the emergency services numbers 999 and 112. However, calls to these services may fail if there is a power cut or if your broadband connection fails.

Location information

When you complete the emergency services form on our website in ‘Your Account’, the address information you give us is passed by us to the Emergency Service data base to help them find you during a 999 call. You should therefore input the address where the service will be used. If you subsequently change your address you should update your details.

Reliability

This is a Voice over Data Network service, and as such, it is dependent on your connection to the data network and the data network itself. Your service may therefore cease to function if there is a power failure or a failure in the underlying data network.

Notification

You should inform potential users of these points and you should always have an alternative means of accessing 999/112 emergency services such as a mobile phone or landline.

Information about this manual

We’ve done our best to make this guide as accurate as possible but as our network interconnects with other operators’ systems and your own equipment and networks, which are not in our control, you must form your own conclusions and use your own judgment when using it.

VoIP technology is also developing very quickly and this guide will not be always up to date with changes made to our networks and equipment or with other company’s changes to theirs. You should also check our website and user forum when problem solving.