As there are a very large number of new telephones and adapters being introduced all the time and we can't give full details of them all, we provide the general settings for any SIP phone below.
The names of the individual settings are often different so we've included the more common ones.
Username/Account/SIP ID/Authenticate ID/Authorised User = your Voipfone account number (the 8-digit number starting with 3) followed by star and your 3-digit extension number.
Password/PIN = your Voipfone extension account password. Passwords for all your extensions can be found in your Control Panel.
SIP Server/Proxy/Registrar = sip.voipfone.net
SIP Server/Proxy/Registrar Port = 5060
Outbound proxy = sip.voipfone.net
Registration expiry/Proposed expiry = 1 minute or 60 seconds
Other settings should be left at default.
Username/Account/SIP ID/Authenticate ID/Authorised User = your Voipfone account number (the 8-digit number starting with 3).
Password/PIN = your Voipfone account password (usually a 6-digit number). If you don't know your password, go to our password recovery page.
SIP Server/Proxy/Registrar = sip.voipfone.net
SIP Server/Proxy/Registrar Port = 5060
Outbound proxy = sip.voipfone.net
Registration expiry/Proposed expiry = 1 minute or 60 seconds
Other settings should be left at default.
155 - Confirms that your phone is connecting to our service and registering correctly.
152 - Echo test; shows how good your connection to Voipfone is.
You may have to fiddle around a bit if you've got a particularly esoteric device but any standards based, SIP hardware will work on our network. If you're really stuck please email us with as much information as you can and we'll try to sort it out for you.
Please note: We are constantly introducing new features and functions that often rely on your equipment being up to date to work properly so we recommend that you check the manufacturer's web site for firmware upgrades for your telephone or adapter.
You should use the most recent, full release on their site. Try not to use beta software as it may not work with Voipfone (for example, if you have a problem with Message Waiting Indication (MWI) this is often caused by not having firmware installed that supports it properly).
To get the most out of internet telephony, particularly if you are using it for business, it's best to use the new generation of VoIP (SIP) telephones or for the home user that does not require the features and functionality of a hardware phone we would recommend a VoIP adaptor.
They don't need your PC to be switched on or use PC resources and they deliver higher voice quality with more functionality than softphones.
ZyXEL P2000W
Speedtouch 780
Snom M3
Snom 190
SipTone II
Siemens S450
Nokia N & E Series
Camrivox Flexor 500
Grandstream Budgtone 101
Grandstream GXP2000
Grandstream GXP1620
RTX 4002 Repeater
Yealink T26p
Yealink W52p
cnPilot R201P
Telephone Adapter Configuration Guides
Linksys & Cisco Telephone Setup Guide SPA921 SPA941
SPA942
Gigaset Setup & Configuration Guide N300IP
N300AIP
Siemens Configuration Guide C475IP A580IP S685IP C460IP
A580IP
Snom & Elmeg Setup Guide 300, 320, 360, 370, 820, 821,
870
How to Use a Snom Telephone
How to Fix Softphone Problems
How to Fix Audio Issues on XP
New technology can seem confusing at first, but don't worry, we are here to help!
You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 020 7043 5555 and we will be happy to answer any questions you have.
Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.
You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.