General Phone Configuration
As there are a very large number of new telephones and adapters being introduced all the time and we can't give full details of them all, we provide the general settings for any SIP phone below.
The names of the individual settings are often different so we've included the more common ones.
Setup for multi-user accounts - if you use our PBX service
Username/Account/SIP ID/Authenticate ID/Authorised User = your Voipfone account number (the 8-digit number starting with 3) followed by star and your 3-digit extension number.
Password/PIN = your Voipfone extension account password. Passwords for all your extensions can be found in your Control Panel.
SIP Server/Proxy/Registrar = sip.voipfone.net
SIP Server/Proxy/Registrar Port = 5060
Outbound proxy = sip.voipfone.net
Registration expiry/Proposed expiry = 1 minute or 60 seconds
Other settings should be left at default.
Setup for single user accounts - if you don't use our PBX service
Username/Account/SIP ID/Authenticate ID/Authorised User = your Voipfone account number (the 8-digit number starting with 3).
Password/PIN = your Voipfone account password (usually a 6-digit number). If you don't know your password, go to our password recovery page.
SIP Server/Proxy/Registrar = sip.voipfone.net
SIP Server/Proxy/Registrar Port = 5060
Outbound proxy = sip.voipfone.net
Registration expiry/Proposed expiry = 1 minute or 60 seconds
Other settings should be left at default.
Test Numbers
155 - Confirms that your phone is connecting to our service and registering correctly.
152 - Echo test; shows how good your connection to Voipfone is.
You may have to fiddle around a bit if you've got a particularly esoteric device but any standards based, SIP hardware will work on our network. If you're really stuck please email us with as much information as you can and we'll try to sort it out for you.
Note: We are constantly introducing new features and functions that often rely on your equipment being up to date to work properly so we recommend that you check the manufacturer's web site for firmware upgrades for your telephone or adapter.
You should use the most recent, full release on their site. Try not to use beta software as it may not work with Voipfone (for example, if you have a problem with Message Waiting Indication (MWI) this is often caused by not having firmware installed that supports it properly).
Phone And Adaptor Configuration Guides
Telephone Adaptor Configuration Guides
Linksys And Cisco Telephone Setup Guide SPA921 SPA941 SPA942
Gigaset Setup And Configuration Guide N300IP N300AIP
Siemens Configuration Guide C475IP A580IP S685IP C460IP A580IP
Snom And Elmeg Setup Guide 300, 320, 360, 370, 820, 821, 870
You can try our service for FREE - without risk or commitment.
Firstly, we’ll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.
Log in to your online control panel to configure your services. With Voipfone’s Online Control Panel you can manage your account in real time, from your PC anywhere in the world.
You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 020 7043 5555 and we will be happy to answer any questions you have.
