Voipfone Voipfone
Voipfone

Siemens Setup & Configuration Guide

Here you will find setup and configuration information for popular Siemens models such as the C475IP A580IP S685IP C460IP A580IP.

Setup for Multi-User Accounts - If You Use Our PBX Service

  1. On the Siemens handset navigate through: Menu, Settings, Telephony, Connection Assist, [enter the default PIN 0000] - Press OK
  2. You will be asked Do you have a code for auto-configuration? - Press No
  3. Select Great Britain - Press OK
  4. Select Voipfone - Press OK
  5. You'll be asked for 'Authent. Name' - please enter your Voipfone account number and the extension you wish to setup - with a star in between. It will look something like 30040041*200. You can login here to check the different extensions. Press OK when done
  6. You'll then be asked for 'Authent. Password' - please enter the password for the extension you are setting up. You can check the password here Press OK again
  7. You'll be asked 'Start assistant for Gigaset.net?' - please select 'No'
  8. Please go back to the main screen - just press the red hang-up button a few times
  9. Your phone should now be working - try calling 155

Setup for Single User Accounts - If You Don't Use Our PBX Service

  1. On the Siemens handset navigate through: Menu, Settings, Telephony, Connection Assist, [enter the default PIN 0000] - Press OK
  2. You will be asked Do you have a code for auto-configuration? - Press No
  3. Select Great Britain - Press OK
  4. Select Voipfone - Press OK
  5. You'll be asked for 'Authent. Name' - please enter your Voipfone account number - it's 8 digits and starts 30
  6. You'll then be asked for 'Authent. Password' - please enter your Voipfone account password - it's usually 6 digits
  7. You'll be asked 'Start assistant for Gigaset.net?' - please select 'No'
  8. Please go back to the main screen - just press the red hang-up button a few times
  9. You should find it now works - try calling 155

Changing the Default DTMF Mode

If you're having problems accessing voicemail or IVR menus, you will have to change the default DTMF Mode:

  1. On the Siemens handset press: Menu, 5, 5, 6, [enter the default PIN 0000] - Press OK
  2. Make a note of the IP you see on the screen, disregarding any starting zeros. For example - If you see 192.168.001.002 - note down 192.168.1.2. If you see 010.000.000.002 - note down 10.0.0.2
  3. Visit the IP address you see in a web browser on your computer, Internet Explorer for example. It should look something like this in your address bar: http://192.168.1.2
  4. You'll be prompted for your System PIN - Enter 0000 and click OK
  5. Navigate through, Settings, Telephony, Advanced Settings
  6. Under 'DTMF over VoIP Connections' ensure ONLY RFC 2833 is ticked - Click Set
  7. You're done - Try calling 1571 and check the pressing of options is working for you

Got a Question?

New technology can seem confusing at first, but don't worry, we are here to help!

Contact Customer Services

Got a Question?

You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 020 7043 5555 and we will be happy to answer any questions you have.

Configure Services

Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.

Signup

You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.