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Voipfone Wins Customer Services Award - Press Release 26th February 2013

Voipfone was announced as one of 13 winners at the UK Customer Satisfaction Awards which took place at the Lancaster Hotel London.

More than 500 business leaders attended the third annual UK Customer Satisfaction Awards organised by the Institute of Customer Service.

The Awards recognise and reward organisations who are delivering excellent and innovative service to meet their customers' needs and enable them to thrive.

Jo Causon chief executive Institute of Customer Service said; "The Awards have become an integral part of the business calendar.

It is important to showcase and celebrate those who have shown that their organisation is committed to their customers at the very highest level."

Securing the Barclays Customer Focus Award - SME judges deemed iNet Telecoms (Voipfone) to be living proof that new business models can benefit customers and businesses alike.

Jo Causon added: "iNet Telecoms (Voipfone) are differentiating through service, placing customers at the heart of their business strategy and securing a bright future for their employees by doing so."

Colin Duffy, Voipfone's CEO, said "This is a fabulous achievement by everyone at Voipfone - not many Customer service awards are given to Telecom companies - it's great to be different and it's even better to be recognised for it."

The Institute of Customer Service UK Customer Satisfaction Awards took place at the Lancaster London Hotel on 26 February 2013 following the Annual Conference.

During the evening 13 awards were presented in the following categories:

A full list of the finalists in all categories can be found here.

About the Institute of Customer Service

The Institute of Customer Service is the professional body for customer service delivering tangible benefit to organisations and individuals so that our customers can improve their customers' experience and their own business performance.

The Institute is a membership body with a community of over 400 organisational members - from the private, public and third sectors - and over 3,000 individual memberships.

For more information about the Institute of Customer Service click here.

About the UK Customer Satisfaction Awards

This years awards to place on the 26th February 2013. Entry to the UK Customer Satisfaction Awards is free and there are eleven award categories. Award submissions are scored against pre-set criteria by a panel of industry experts.

Two UKCSI Awards are presented to organisations who perform well in the Institute's UK Customer Satisfaction Index.

The UK Customer Satisfaction Index (UKCSI) is the national measure of customer satisfaction, published by the Institute of Customer Service. The Institute launched the UKCSI in 2007 and publishes it every 6 months.

The UKCSI is based on 26,000 consumer responses, across 13 business sectors (Automotive; Finance (banks and building societies); Finance (insurance); Leisure; Public sector (local); Public sector (national); Retail (food); Retail (non-food); Services Telecommunications; Tourism; Transport; Utilities.

UKCSI responses are gathered from a geographically and demographically representative sample of UK adults. Data is collected from approximately 160 private sector organisations with a market share sizeable enough to register in the survey, as well as key organisations in local and national public sectors.

Customers are asked to rate organisations on key attributes of customer service including professionalism, quality & efficiency, ease of doing business, problem-solving, timeliness, and the way complaints are handled.

Awards finalists are assessed by an independent group of judges selected for their business knowledge and acumen.

The six highest scoring entrants in each award category are invited along to the awards evening.

For more information about the UK Customer Satisfaction Awards or the Institute of Customer Service contact Brian Weston, director of marketing and communications.

Email Address: brian.weston@icsmail.co.uk
Telephone Number: 01206 216180 or 07585 603446

Notes to Editors

Voipfone is an internet telephone service provided by iNet Telecoms Ltd, a London-based company which was formed to develop the latest voice over internet technologies for small businesses. It aims to challenge the traditional telecoms industry by offering web based, self-service and low cost, high quality services that have more advanced features than the old public switched telephone network (PSTN).

VoIP (Voice over Internet Protocol) is a way of making telephone calls over the internet without needing to use the traditional telephone networks. Calls to other users of this technology are free, no matter where the caller and called party are in the world.

For further information, regarding this or any other press release please contact:

Colin Duffy, iNet Telecoms Ltd (Voipfone)
Email Address: press@voipfone.co.uk
Telephone Number: 0345 868 5555

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