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How to Setup a Virtual PA

To use the Voipfone Virtual PA service you need to create a script for the receptionist to use when answering your calls. A script is simple and straightforward to create, and our handy script wizard will lead you through the process step-by-step. You can update these scripts at anytime using the Control Panel.

When you have a script set up, you will be able to route calls to a Virtual PA by going to the routing page.

How Do I Use It?

1. To start using the Virtual PA service, log into your account

2. Click on 'Services', 'Virtual PA' and then 'Manage Scripts'

3. Click on 'Create Your First Script'

Virtual PA Manage

4. Fill in all of the script information about your company and how you would like our assistants to greet your clients

Virtual PA Script

5. When you have done this, click 'Next' and you will be able to select how many key personnel you would like

Virtual PA Key Personnel Wizard

6. Fill in the details for each person who may need to take a call, including their extension number, and the conditions when the Virtual PA should try to contact them

Virtual PA Key Personnel

7. When you have done this, click 'Next' and you will be able to select how many items to add to your knowledge base

Virtual PA Knowledge Base Wizard

8. Fill in the knowledge base details. The information you provide here will allow our Virtual PA to answer common enquiries such as opening hours, without having to contact you first. This also helps to give the impression that the Virtual PA is actually working full-time for your company

Virtual PA Knowledge Base

9. When you have filled in all of the fields, click 'Next'

6. Now you can start using the Virtual PA service. For example, if you would like a number to be routed to a Virtual PA, all you need to do is navigate to configure routing, click on the drop down menu, select your script and press save

Virtual PA Routing

Please note: Routing of calls to the Virtual PA using diverts, inbound number setup or IVR is managed from the Virtual PA section of the Control Panel. Outside of Virtual PA operating hours, your settings from the Virtual PBX section will be used to route calls instead.

Individual extension users can also set their availability to take calls, and leave instructions for the Virtual PA when they are unavailable.

Virtual PA Availability

Certain Virtual PA features such as diverts, availability and viewing your call logs can be accessed through our iPhone and (in the very near future) Android GeoDivert® Apps.

Got a Question?

New technology can seem confusing at first, but don't worry, we are here to help!

Contact Customer Services

Got a Question?

You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 020 7043 5555 and we will be happy to answer any questions you have.

Configure Services

Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.


You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.