Voipfone Voipfone

Control panel Virtual PBX support

Control panel Virtual PBX support

Voipfone's Virtual PBX service has many features to ensure you get the most out of your experience with VoIP.

The support articles found in this section will answer any questions you have about the features and benefits of using one of our most popular services, focussing on how these can be configured. These articles will cover configuring your extensions, call groups, IVR switchboards, business hours and call pickup services.


Generally speaking, each user or telephone you wish to use with Voipfone will need an extension. Here you'll find out all you need to know about setting them up.

Call groups

Needing to have multiple extensions ring simultaneously is a common requirement, articles here will explain the set up process.

IVR switchboard

Interactive Voice Response, these articles will show you how to set up an IVR, allowing you to play a greeting message to your inbound callers and have them direct their own call (eg Press 1 for sales, etc).

Business hours

Find out how to reroute your calls automatically based on a schedule.

Call pickup

How to configure your phone system to allow extensions to pick up each others calls.

Got a question?

New technology can seem confusing at first, but don't worry, we are here to help!

Your call, email or chat will be handled by one of our real live
customer services representatives - no AI, no bots!

Got a Question?

You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 0345 868 5555 and we will be happy to answer any questions you have.

Configure Services

Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.


You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.