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Control panel services support articles

Control panel services support articles

In this section you will find support articles that outline how to configure our various services on the control panel, allowing you to leverage the control panel to better suit your business.

Exploring this area you'll find support articles on managing all of our services including numbers you own, your master account, Virtual PAs, configuring your voicemails, recordings, call barring, mobile and broadband services.

My services

How to manage the various services you have purhased from Voipfone, every service, these articles will show you how to manage both your live and expired services.

My numbers

Help with services we provide related to numbers you have purchased from us, this includes things like routing calls based on the time and date, managing any fax numbers and emergency services related information.

Inbound number routing

How to configure where to route calls, wether it be internally, externally. voicemail, mobile devices, telephone extensions, Call Queues, Call Groups, and/or IVRs.

Master account

The master account is your top-level (read admin) account, as as such it has some extra options that you can configure, you can find out how to do so here.

Virtual PBX

Out flagship product, everything you could possibly need to know about our hosted PBX (Private Branch Exchange) and how to get the most out of it.

Voipfone PA

Our personal assistant service can be a very powerful tool if you don't have a receptionist but want to give off that professional vibe, or maybe you're just out of the office! Check out these articles to find out how to set this up.


An important part of any telephone service is Voicemail, here you'll see how easy it is to manage your messages and more.

Call recordings

How to set up outbound and inbound call recording


We don't just do VoIP, we also offer up to 1 Gbps broadband - if you're one of our many happy customers you'll find all you need to know about managing it here.

These are just a small selection of the how to articles you'll find on this page, explore to find out more.

Got a question?

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You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 0345 868 5555 and we will be happy to answer any questions you have.

Configure Services

Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.


You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.