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How Do I Set up Extension Numbers on My Phones?

Each of your phones will need to be setup with the extension, rather than registering to the main account. If your account number was 30999999, then you would setup your phone to register to 30999999*200 if you wanted the phone to be extension 200. You also have to change the password for the phone; each extension has its own password. If you are logged in a master user, you can check the passwords for each extension in the PBX Extensions page of the control panel (ServicesVirtual PBXPBX Extensions).

If you're using hardware telephones or adapters please check here for setup guides: but remember to login to our website using the email address and password for the extension you wish to setup. You can check the email addresses and passwords for your extensions in the PBX Extensions page of the control panel (ServicesVirtual PBXPBX Extensions).

How Do I Setup the PBX?

We've made it extremely easy to set up and use. It's all managed by you on our web site through one account.

Firstly decide how many extensions you need; don't worry about getting it wrong - if you take too few you just add more, if you find you have too many you remove them. We don't lock you into a contract - the most a mistake can cost you is £1.50! You can have up to a maximum of 800 on one account.

Once you've decided how many extensions you want, you can add an extension to your package by going to (Package BuilderVirtual PBXPBX Extensions) and hit Add Extensions to Your Package.

Adding PBX extensions to your package

Fill in the quantity box with the number of extensions you want and follow the wizard to complete payment. Once you've made your payment, you're ready to set-up the extensions.

Purchasing an extension

Your virtual extension numbers start at 200 and each needs to be assigned a name, an email address (this address is where the extension holder's Voice to Email Voicemail will be directed) and a password. You can see these configurations in the PBX Extensions page (ServicesVirtual PBXPBX Extensions)

PBX extensions overview

If you want individual extensions to receive incoming calls directly to their extension, you just add another incoming telephone number to your account from the Package Builder by pressing the 'Add Numbers to Your Package' button and mapping it to the extension.

Got a question?

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Got a Question?

You can speak to one of our Customer Service representatives by calling our dedicated Customer service line on 0345 868 5555 and we will be happy to answer any questions you have.

Configure Services

Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.


You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.