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Call diverts support

Location: ServicesMaster Account Call Diverts

The call diverts page lets you choose where to send calls made to an extension, these calls can be internal or external and can be routed based on numerous factors such as business operating hours, if your line is engaged or busy, if you don't answer in time, in the event of a technical fault/connectivity problem (PBX Fallback) or just redirect any call (Always) until otherwise specified.

You can change the divert number anytime and as often as you like without cost. If you turn the divert off, your calls will go to Voicemail.

Option Description
Ext The extension to apply the divert to
When Closed Based on your Business Hours calls will be diverted here when you are Closed.
Always When set, calls will always divert to your choice, regardless of other settings.
When Busy Calls will be diverted here when your line is busy or engaged.
No Answer If you do not answer, calls will be diverted here.
PSTN Failover An old fashioned wired lanline you would like to fall back on, incase of outages or connectivity failure.

Updating your call diverts

When you're finished updating your configuration, just press Save.

Got a question?

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Configure Services

Log in to your online control panel to configure your services. With Voipfone's online control panel you can manage your account in real time, from your PC anywhere in the world.


You can try our service for FREE - without risk or commitment. Firstly, we'll give you a free incoming 056 telephone number so that people can call you from ordinary telephones.